This page is a WORK IN PROGRESS!
Index
Installing the Software
If you don’t have the link anymore, you can find it here.
The Folder is hosted on DropBox, and when you click the link you’ll see the contents of the VOFolder. While these files can be downloaded individually if needed, you’ll see a “Download” button in the upper right and corner. Click this, and you will download the “VOFolder.zip” file.
Most of the time, your operating system will show you the contents of the ZIP folder like it was a new window. Sometimes it might ask you if you want to extract it first. Once you see a “VOFolder”, do either of the following:
Right click the “VOFolder” and select copy, then goto the Desktop and right click and select paste
or
Click and drag the “VOFolder” to the Desktop.
or
Right Click on the ZIP icon and select: “Extract All…”
Please check below on how to install the dongle drivers if needed.
For convenience you’ll want to create a shortcut for the program. Right click the Neuropatholator.exe file and select “Send to” and then “Desktop (create shortcut)”
If this happens, press “More Info” and “Run Anyway”
Online Login
When first running the Neuropatholator or PopUp software, you’ll see this log in screen. It’s on this screen where you enter the information we provided for you:
The First Time Password only has to be entered once, and you won’t need to enter it again the next time you launch the software.
This login process uses “cookies” (tiny bits of data that are used to save variables) on your computer to save the information. It is possible that a virus protector or even a Windows Update can delete the “cookies.” If this happens, you may need to contact us to get a new First Time Password.
If you don’t have access to the internet, you may press the”Skip Password and Run Offline” button to run the software without logging in for up to 3 DAYS. After those 3 days, you’ll need to login the normal way. This also resets the 3 day timer if needed.
If you still don’t have access to the internet, many smart phones can be used as a wifi hotspot. You can use this to login and then run offline for 3 days. Remember to turn off your hotspot afterwards!
If you cannot log in:
Check your internet connection!
Check for spaces at the end of your username and passwords. This counts as unique character
Make sure you’re not running from a ZIPPED Folder. Check to see if the VOFolder has a zipper on it. If it does, unzip the folder to the desktop. (See “Downloading Software” above)
It might be our fault! Contact us (via the phone number of E-mail at the bottom of the page) and we’ll double check your information and let you know if there’s been a mistake.
Program Could Not Locate Files
After you install our Neuropatholator software, you may receive this message:
Unfortunately, that means the program was not installed correctly. The Neuropatholator program uses the files located within the “VOFolder,” and if it can’t be found, you’ll get this message. It could mean one of several things:
1: The Neuropatholator.exe is placed outside the “VOFolder.”
Please make sure the program remains in the folder, and if you make a shortcut you don’t accidentally move the actual program to the desktop. Check to see if the icon you’re launching from the deskstop has a shortcut arrow on it, similar to the image below:
2: You are launching the program form a Zipped Folder. The “VOFolder” must be extracted from the ZIP file you download. Please check the “VOFolder” noes NOT have a zipper image on it, like the image below.
3: If the program is located in a unzipped “VOFolder” and you still get that message, then some files from the folder might be missing. Please check to see if there is a folder named “swfs” and it has files located inside it. It is unlikely this folder is missing, but the missing files is the reason why you see the message. If you are, check your download and copy the folder to the “VOFolder”
4: In very rare cases a virus scanner could be blocking the program from reading files from the hard drive. In this case, please attempt to whitelist our software.
5: You files may be synced with OneDrive, and currently not downloaded. Make sure you are connected to OneDrive, and request the files “Always Be Online” by clicking on the VOFolder and choosing that option.
Placing the VOFolder in another location not effected by OneDrive will fix the issues as well. Make sure to make a new shortcut!
The Neuropatholator Program is Missing
If you can’t locate the “Neuropatholator” software, or the shortcut is invalid… it’s possible the program was removed by Windows Defender or a 3rd party Virus Protector.
If you are using a Virus scanner, then that is the most probable suspect. Some virus scanners will give no warning when they believe a program is dangerous. They will simply get rid of it with no way to recover it. Some programs will give a warning, or place the program in a “quarantine” folder.
You’ll need to find another copy of your Neuropatholaror program. If we mailed you a DVD, please try and locate it and copy the program.
If you downloaded it via a link, then more than likely you still have our email in your inbox. Search for Neuropatholator in your email to search for the link, or click the link at the top of this page.
It’s also possible the compressed (ZIP) file is still on your computer. Check your Downloads folder.
Installing the Dongle
First off, Make sure the dongle is Unplugged!
Run the “1_Install_Dongle.exe.” Select “KEYLOCK 2 (USB w/ Driver)” under Dongle Type, and “Standalone” under Installation Type.
To test if the installation was successful, run the program “VerifyLocalKey.exe”
If it fails, repeat the installation process.
If you have a newer computer (Windows 10) but an older version of our “Neuropatholator” program, you may need a new Dongle Driver Installer. CLICK HERE to download it
If you are still having issues, you can Manually install the drivers by following these instructions. This involves command line commands, so maybe leave it to your IT guy!
Chances are we also emailed you 2 files: “prefs.dat” and “security.vo.” These 2 files are needed to run the program. Please download them and place them in the “VOFolder”
Status bar is Looping When Opening Software
The status bar looping when the Neuropatholator is opening often means that something is incorrect or missing. Please make sure:
You are not running from a “ZIPed” (aka Compressed) folder.
Look at the folder and make sure there isn’t a zipper on it. If there is, you’ll need to extract the contents and place it on the desktop.
The “Neuropatholator” program is not being run within the “VOFolder”
The program must be located within the “VOFolder.” Make sure if you’re creating a shortcut, you don’t accidently move the program to the desktop.
You’re missing a prefs.dat file, or it is incomplete.
The file named “prefs.dat” contains many saved preferences, and also includes your “Practice Name” that appears in the program. If the practice name within this file, and the one stored in the data for the Dongle, don’t match… the program will not run.
Open the program named “2_Enter_Practice_Name.exe” and make sure there is data there. If it is blank (or incorrect), try entering the name of your practice. Since capitalization and spacing matter, you may have to get the exact name directly from us. Please contact us if that is the case.
The dongle incorrectly programed
It’s possible the dongle has the incorrect data (or none at all) stored on it, so it’s not finding any licensing to run. It is hard to tell if this is the case because it’s all behind the scenes stuff. If your practice name seems correct (from the previous bullet point), it may be a dongle issue. Please give us a call and we’ll send you a new “Security.vo” file that will reprogram the dongle when the NP program is run.
Online Check Fails (When Opening Program)
If you receive the error message “Please Check Your Internet Connection” message when logging in, then our software had issues when trying to check our servers for authentication.
The most obvious reason for this is you simply don’t have a internet connection. Check your computers internet and make sure it’s connected properly. It’s possible your wifi is down.
However, most computers have constant internet access, so this would be a bit unusual. It’s possible our software is being blocked. Please check your computer for virus scanners and make sure it has full permissions to run.
Also, a VPN could be the reason for the error. Please check your VPN settings in Windows, or in your virus scanner, and disable it to see if that fixes the issue.
Online Check Fails (When Program is Running)
If you are running the Neuropatholator and a message pops up saying “Online Check Failed”, then one of two things happened:
- Your computer lost it’s internet connection or
- The Neuropatholator could not connect to our server to verify your login details.
More than likely, your internet was down (or very slow) during one of the programs online checks. Click the “Recheck Connection” to reconnect, and the program should be usable again.
If you lost your internet connection, and you’re not sure when it’ll be back… close the program (via the X button in the upper right hand corner) and relaunch the Neuropatholator. Instead of pressing “Log in“, press “Skip Password and Run Offline.” This will allow the run the program for 3 days without the need to log in. After 3 days, you must log in again. See Online Login Instructions above for more information.
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